Shipping policy
SHIPPING POLICY – RACHMIAH
Last updated: December 2025
At Rachmiah, we aim to deliver your orders as efficiently as possible while maintaining the quality and care our garments require. Please read this Shipping Policy carefully before placing your order.
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1. ORDER PROCESSING & PRODUCTION TIMES
Ready-to-Wear Items
Processing time: 2–5 business days
Orders are shipped once payment is confirmed
Custom / Made-to-Measure Items
Production time: 2–6 weeks (estimate)
Production begins only after:
Full payment or deposit is received, and
Measurements and design details are confirmed
Production times are estimates only and may vary due to:
Fabric availability
Design complexity
High order volumes
Customer communication delays
Public holidays or unforeseen events
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2. SHIPPING DESTINATIONS
We ship:
Within Australia
Internationally (selected countries)
If your country is not listed at checkout, please contact us before placing an order.
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3. SHIPPING RATES
Shipping costs are calculated at checkout based on:
Destination
Package weight and size
Shipping method selected
Prices displayed do not include:
Customs duties
Import taxes
Local handling fees (for international orders)
These charges are the responsibility of the customer.
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4. DELIVERY TIMEFRAMES (ESTIMATES ONLY)
Australia
Standard shipping: 3–7 business days
Express shipping: 1–3 business days
International
Standard shipping: 7–21 business days
Express shipping: 5–10 business days
Delivery times are estimates and not guaranteed.
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5. TRACKING INFORMATION
Once your order is shipped, you will receive a tracking number via email.
It is your responsibility to:
Monitor tracking updates
Contact the carrier for delivery issues once shipped
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6. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)
International orders may be subject to:
Customs duties
Import taxes
Local fees
Rachmiah is not responsible for these charges and cannot estimate them. Failure to pay customs fees may result in delays, return, or destruction of the parcel, for which no refund will be issued.
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7. DELAYS & FORCE MAJEURE
We are not responsible for delays caused by:
Shipping carriers
Customs inspections
Weather conditions
Industrial action
Acts of God
Government restrictions
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8. INCORRECT ADDRESS OR FAILED DELIVERY
Please ensure shipping details are correct at checkout.
If an order is:
Returned due to incorrect address
Unclaimed or refused
The customer will be responsible for:
Reshipping costs, or
Any fees charged by the carrier
No refunds will be issued for these situations.
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9. LOST OR DAMAGED PACKAGES
Once an order has been handed to the carrier, risk passes to the customer.
If your package is lost or damaged in transit:
Please contact the carrier directly using your tracking number
Notify us so we can assist where possible
We are not liable for lost or damaged parcels once shipped.
(Note: This does not affect your rights under Australian Consumer Law.)
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10. EVENT-BASED ORDERS
Orders placed for specific events (weddings, birthdays, ceremonies, etc.) are accepted on the basis that:
Delivery dates are not guaranteed
Customers are advised to order well in advance
Rachmiah is not responsible for missed events due to shipping or production delays.
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11. CONTACT INFORMATION
For shipping enquiries, contact:
Rachmiah
📧 support@rachmiah.com
📍 Australia
ABN: 55 613 561 879