Refund policy
RETURN & REFUND POLICY – RACHMIAH
Last updated: December 2025
At Rachmiah, we take pride in delivering high-quality, thoughtfully made garments. Please read this policy carefully before placing an order, as it outlines your rights and our obligations under Australian Consumer Law (ACL).
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1. AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
You are entitled to a repair, replacement, or refund if an item:
Has a major fault
Is not as described
Is unsafe
Is significantly different from what was agreed
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2. CHANGE OF MIND
We do not offer refunds or exchanges for change of mind, including but not limited to:
Choosing the wrong size
Deciding you no longer want the item
Ordering for an event that has passed
Delays caused by courier services
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3. CUSTOM / MADE-TO-MEASURE ORDERS (IMPORTANT)
All custom, bespoke, or made-to-measure items are final sale.
This includes garments made:
To customer-provided measurements
To a specific design request
Using selected fabrics or prints
No refunds, returns, or exchanges will be provided for:
Incorrect measurements supplied by the customer
Fit preferences (too tight, too loose, length preference, etc.)
Minor variations inherent to handmade garments
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4. READY-TO-WEAR ITEMS
We may offer store credit or exchange for ready-to-wear items at our discretion, provided that:
The item is unworn, unwashed, and unused
Tags remain attached
The request is made within 7 days of delivery
The item is returned in original condition
Customers are responsible for return shipping costs unless the item is faulty.
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5. FAULTY OR DEFECTIVE ITEMS
If you believe your item is faulty, please contact us within 7 days of receiving your order at:
📧 support@rachmiah.com
Please include:
Your order number
Clear photos or videos of the issue
A brief description of the fault
If the item is confirmed to have a manufacturing defect, we will offer an appropriate remedy in line with ACL, which may include:
Repair
Replacement
Refund (where applicable)
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6. WHAT IS NOT CONSIDERED A FAULT
The following are not considered faults:
Slight colour differences due to screen displays
Pattern placement differences
Natural variations in African or handmade fabrics
Minor stitching or finishing variations that do not affect wearability
Fit issues resulting from customer-supplied measurements
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7. SHIPPING & DELIVERY ISSUES
We are not responsible for:
Delays caused by couriers
Customs clearance delays
Incorrect addresses provided by the customer
Once an order is handed to the carrier, risk passes to the customer.
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8. REFUND PROCESSING
Approved refunds (where applicable) will be processed to the original payment method within 5–10 business days, depending on your financial institution.
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9. CONTACT US
For all return or refund enquiries, contact:
Rachmiah
📧 support@rachmiah.com
📍 Australia
ABN: 55 613 561 879