Privacy policy
PRIVACY POLICY – RACHMIAH
Last updated: December 2025
Rachmiah (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, services, or purchasing from us, you agree to the terms of this Privacy Policy.
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1. PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information:
a) Information you provide directly
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party providers)
Order history
Measurements and sizing information (for custom orders)
Communications with us (emails, messages, reviews)
b) Information collected automatically
IP address
Browser type and device information
Pages viewed and interactions on our website
Cookies and similar tracking technologies
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2. HOW WE USE YOUR INFORMATION
We collect and use your personal information to:
Process and fulfil orders
Create and manage customer accounts
Provide custom and made-to-measure services
Communicate with you about orders, enquiries, and customer support
Send marketing communications (where consent is given)
Improve our website, products, and services
Comply with legal and regulatory obligations
Detect and prevent fraud or misuse
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3. MEASUREMENTS & SENSITIVE INFORMATION
Measurements and sizing details provided for custom orders are collected solely for the purpose of garment creation.
We:
Do not sell or share measurement data for marketing purposes
Store this information securely
Retain it only as long as reasonably necessary for business or legal purposes
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4. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to trusted third parties, including:
Shopify, which hosts our online store
Payment processors (e.g. Shopify Payments, PayPal, Afterpay)
Shipping and logistics providers
Marketing and analytics providers (e.g. email platforms)
Professional advisers (accountants, legal advisers)
Government or regulatory authorities where required by law
We only disclose information necessary for these purposes.
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5. OVERSEAS DISCLOSURE
Some third-party service providers (including Shopify) may store or process personal information outside Australia, including in the United States or other countries.
By using our Services, you consent to this overseas disclosure. We take reasonable steps to ensure overseas recipients handle personal information in accordance with privacy standards comparable to Australian law.
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6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Operate our website effectively
Analyse traffic and usage
Improve user experience
Support marketing and advertising
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
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7. MARKETING COMMUNICATIONS
With your consent, we may send you:
Promotional emails
Product updates
Special offers
You may opt out of marketing communications at any time by:
Clicking “unsubscribe” in our emails, or
Contacting us directly
Transactional messages (order confirmations, shipping updates) will still be sent where necessary.
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8. DATA SECURITY
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Payment information is processed securely by third-party payment providers and is not stored on our servers.
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9. DATA RETENTION
We retain personal information only for as long as necessary to:
Fulfil orders
Provide customer support
Meet legal, tax, and accounting obligations
Resolve disputes
When no longer required, information is securely deleted or anonymised.
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10. ACCESS & CORRECTION
You have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Requests can be made by contacting us using the details below. We may require identity verification before processing requests.
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11. COMPLAINTS
If you believe we have breached your privacy rights, please contact us so we can attempt to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
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12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on our website and will take effect immediately upon publication.
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13. CONTACT INFORMATION
Rachmiah
📧 support@rachmiah.com
📍 Australia
ABN: 55 613 561 879